Top 5 Things to Know Before Investing in a Robotic Process Automation (RPA) System
As artificial intelligence and machine learning acquire a place closer to the hearts of businesses than ever, RPA or robotic process automation gains traction as one of the preferred technologies.
While there is no dearth of labor, the rising cost incurred on skilled labor is still a challenge for businesses, one and all. RPA, in this situation, enables businesses to automate processes that are repetitive, monotonous, and do not require complex decision making, thus freeing up human labor for tasks that do require more powers of the intellect. Thus, the rising demand for RPA solutions.
Despite the evident benefits that come with RPA, there are a couple of doubts that still stare businesses in the face. So, before you go on with RPA implementation, here are some very important things that you must keep in mind.
The Business Case:
Do you have a business case for investing in RPA?
Ideally, a company that has two or more employees carrying out a repetitive task, which can generate structured data, makes for a good business case for RPA, explains Rod Dunlap, Senior Director, RPA for Insurance at Capgemini.
The investment that is made in RPA for these two employees, is likely to recover the cost in the next three years of use. So, mull over if your processes are worth automating yet and, consequently what the ROI will be.
The Choice of Processes to be Automated :
The very basic requirement is that the process is rule-based and produces structured data (in other words, can be documented) can be automated. Added to this is the premise that the nature of the processed must be repetitive. You, however, cannot choose a process that solicits human intelligence and the ability to make observations and decisions.
The whole idea of robotic process automation is to save the time and the human effort that goes into these repetitive tasks and can be put to better use elsewhere.
Tool Vs Methodology
Yes, the state of the RPA today offers businesses options - a number of RPA vendors to choose from. But the tool that you use is actually less important than the methodology that you follow.
It is the methodology that will lead you to choose the right way of automation. So, concentrate on the methodology and a good tool will come your way.
Deployment and Training Time:
Figure out how fast you want to go about deploying. Do you want it done right away, say, in a matter of weeks? Or are you willing to take it slow, so that it doesn't create consequences that you may not be ready for?
An extremely important factor on which the speed and the success of deployment would depend is the training time. Consider the skill and the openness of the labor that will be using the RPA tools that you choose. The time needed for training is something that will matter remarkably for automation to be successful for your business.
The Future Scope:
Is RPA just a phase before intelligent automation comes in an swipe it off its feet?
Well, while the advent of intelligent automation is inevitable, RPA is not phasal but fundamental. For mechanical tasks that are abundant as of now and will be, robotics process automation is the technology that caters.
It's a matter of time (a time when AI will be the new normal) that intelligent automation will offer solutions. Till then, RPA is the certain answer.
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