How Artificial Intelligence Companies and Chatbots can Boost your Business ?
One of the most widely misunderstood terms is Artificial Intelligence. A remarkable number of people tend to believe that it is a futuristic concept but reality couldn't be any farther from the truth. Artificial Intelligence companies in India have already engraved their way in helping almost every aspect of the business process for their clients.
With the implementation of AI chatbots, businesses are already taking the edge on their competitors in the manner of cutting costs, customer acquisition, retention, and experience.
A study by Harvard Business Reviews suggests that three-quarters (75%) of its subjects believe that Artificial Intelligence services will significantly transform their companies in the upcoming three years.
How can AI Companies and Chatbots Boost your Business?
With the robust R&D of chatbot development companies, the possibilities are becoming endless. With the implementation of chatbots, you can achieve a lot more than you can imagine.
Globally Available 24/7 : AI chatbots come with linguistic power, to chat in many languages, and work tirelessly without demanding the overtime. Not to forget that in times of a pandemic like Covid-19 implementation can come very handy.
Multiple Client Support : Catboats have a multi-threaded structure which means that they can handle multiple client requests at a time.
Cutting Cost : The cost paid to Artificial Intelligence companies is negligible in comparison to paying a huge team of 24/7 support executives.
Customer Experience: The customer is already acquainted with the technology and prefers chatbots over long holds on the phone line or waiting for an executive to reply.
Immediate Informed Response with Potential to Learn: AI chatbots respond after getting the information from the network of databases of the customer, company's various departments, etc., and implying their learned behavior. The response is mostly prompt and updated as the system has the latest information available, which is far from human capabilities.
Collection of Data for Later Use : Every response from either side is collected, stored, and processed, which can be used later in the form of reports, charts, etc., to get insights about customers, trends, problem areas, focus areas, and so on.
Training : The implementation of the system entitles you to forget about the hassle of training the employees at the primary level.
Time Saver: The system not only saves the valuable time of the client but also the cost and man-hours. Instead of responding to simple queries, the executive can respond to more complex problems that can only be solved by human discretion.
Fears of Implementing:
Certainly, there are fears in implementing new technology, but to survive the cut-throat competition, adaptation is a must.
Trusting Technology with Clients : One major concern is as to how one can trust technology to communicate with your precious client,
To put this worry to rest, the key feature of artificial intelligence tools is that they know when to introduce a human into the conversation with a client.
Training the Staff and Updating Infrastructure: Training the staff and updating the existing infrastructure are big worries for businesses who are still mulling adoption.
Don't worry, artificial intelligence is not a different technology. The technology can be implemented into your existing process. All you need is a reliable service partner.
Conclusion:
AI chatbots are THE technological trend businesses are happily going for. Evidently, the advantages definitely overshadow the fears of adoption. If you wish to explore this possibility for your business, connect with us.